FAQ
Frequently Asked Questions
Everything you need to know about our five essential services — timelines, pricing, and what happens after you sign up.
How fast will my website be live?▾
Most websites are live within a few business days of receiving your content. We send you a simple form to collect everything we need — your logo, colours, text, and photos. The simpler the site, the faster we go. No drawn-out agency process.
What is included in the Starter Website?▾
A clean, mobile-ready website with up to 5 pages, basic SEO setup, a contact form, and your custom domain connected. It loads fast, looks professional, and is built on a platform you can update yourself without any tech skills.
What does Google Business setup involve?▾
We create and verify your Google Business Profile, optimise your business category and description, upload photos, and set up your opening hours and contact details correctly. We also give you a simple guide to growing your reviews — the single biggest factor in local search rankings.
How does WhatsApp Sync work?▾
We set up WhatsApp Business with automated greeting messages, away messages, and quick replies so every lead gets an instant, professional response. We add a click-to-chat button to your website and social pages, and set up a basic product or service catalogue so customers can browse before they message you.
What is included in SEO Basics?▾
On-page optimisation of your page titles, meta descriptions, headings, and image alt tags. Technical fixes for site speed and mobile usability. Google Search Console setup and sitemap submission. Keyword research targeting the searches your customers are actually making. You receive a monthly report showing your ranking progress.
What does Monthly Care cover?▾
Every month we update your plugins and themes, run daily automated backups, monitor uptime, check page speed, and send you a brief summary of what was done and how your site is performing. It is the safety net that stops small issues from becoming expensive problems.
Can I get all five services together?▾
Yes — and that is the recommended starting point for most businesses. Getting all five means your website is live, found on Google, converting on WhatsApp, ranking in search, and maintained every month. Contact us and ask about the bundle pricing.
How do I get started?▾
Fill in the contact form or book a free 30-minute call. Tell us which services you need and we will send you a clear quote and next steps within one business day.
The Process
How does the project process work?▾
We start with a strategy call to understand your goals, then agree on scope, deliverables, and milestones before any work begins. You receive structured updates throughout, and two revision rounds are built into every plan.
How long does a website take to build?▾
Timelines depend on scope and responsiveness. Starter projects typically take 2–3 weeks; Pro 3–5 weeks; Premium 5–8 weeks. Every project receives a clear milestone schedule before kickoff.
What do I need to provide to get started?▾
Brand assets (logo, colours, photos), core page content, and access to your domain. We guide you through everything — if items are missing, we can help source or create them.
Can I request changes during the build?▾
Yes. Each plan includes structured revision rounds. Changes outside agreed scope are quoted and approved before work begins — no billing surprises.
Pricing & Billing
How does payment work?▾
We use milestone-based billing — a deposit to kickstart, then payments tied to key delivery milestones. This keeps both sides accountable throughout.
Are there any hidden costs?▾
No. Pricing is explicit and agreed upfront. Any additional work is proposed and approved before implementation.
Do you offer payment plans?▾
We can discuss flexible structures for larger scopes on request. Contact us and we will find an arrangement that works for your situation.
Is there a recurring monthly fee after launch?▾
Our plans are once-off project fees. Optional add-ons like SEO retainers, maintenance, and hosting are available monthly if you need ongoing support.
Ownership & Support
Who owns the website after it is built?▾
You do — fully. On final payment, all code, design files, and content are transferred to your team. No lock-in, no licensing restrictions.
Can I update the website myself after launch?▾
Yes. We set up a CMS that lets you update text, images, and blog posts without touching code. We train you on it before handover.
What happens after launch?▾
Every project includes a post-launch support window (14–60 days depending on plan) for bug fixes and questions. Optional maintenance SLAs and growth retainers are also available.
Do you handle hosting and domain?▾
We connect your domain and guide you through hosting setup. Hosting is billed directly by the provider to you for full transparency — we never mark it up.
Still have questions?
Can't find the answer you're looking for? We're happy to chat through your specific project needs.